Hi! As many of our users know, we use Zendesk to track our support tickets. Zendesk includes some sweet tools that we enjoy, including an automated user satisfaction tool. The tool surveys users after they have submitted a support case to us. Upon review of our support statistics for the first half of this year, we were pleased to find that 100% of our users who completed our satisfaction survey are happy!
Our response times and resolution times were also ahead of benchmarks.
This note is also an opportunity to remind our open source users out there that wolfSSL support for open source projects is 100% available, and still 100% free. Just let us know how we can help. If you need support, new features or enhancements, you are always welcome to email us at facts@wolfssl.com, or call us at +1 425 245 8247.